Credit Card Systems and Operational Assessment for a Latin-American Bank


  • Mexican Bank experiencing rapid credit card portfolio growth
  • Identify efficiency opportunities in the credit card systems and operational processes
  • Stabilize operations, improve risk management and provide competitive advantages for future growth
  • Xtrategies conducted a comprehensive assessment of the credit card business
  • Broken processes, systems and  organizational opportunities were identified and recommendations in the following areas were provided:
    • Activation & Retention
    • Customer Service
    • Processing
    • Underwriting & Operational Risk
    • Management
    • Collections & Fraud Management

The Bank has successfully implemented the proposed initiatives and executives considered the bank is better positioned to maintain and increase their business during economic downturn.


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