Credit Card Systems and Operational Assessment for a Latin-American Bank
Client
- Mexican Bank experiencing rapid credit card portfolio growth
Challenge
- Identify efficiency opportunities in the credit card systems and operational processes
- Stabilize operations, improve risk management and provide competitive advantages for future growth
Engagement
- Xtrategies conducted a comprehensive assessment of the credit card business
- Broken processes, systems and organizational opportunities were identified and recommendations in the following areas were provided:
- Activation & Retention
- Customer Service
- Processing
- Underwriting & Operational Risk
- Management
- Collections & Fraud Management
The Bank has successfully implemented the proposed initiatives and executives considered the bank is better positioned to maintain and increase their business during economic downturn.
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