Oper2

Operations

The Operations practice supports Clients in designing and optimizing processes, technology and organizational performance to achieve sustainable competitive advantages.

Card Program Management

  • Define and evaluate the operational and technology situation and plans, design an optimal operational program and implement recommendations based on growth prospects

Card Processing Evaluation

  • Assess the efficiency and benefits of the card processing operation, manage and evaluate potential processing vendors, provide counseling on negotiations with processors

Technology & Services

  • Review current technology landscape and future needs, advise on immediate improvements, evaluate and recommend alternative technology solutions and services

Solution Search, Evaluation & Selection

  • Manage the technology selection process (RFP), evaluate vendors & their solutions and provide recommendations on the appropriate technology

Operational Assessments

  • Evaluate current operations, validate results relative to industry, review unit objectives, recommend actionable and quantifiable initiatives, apply best practices and implement performance metrics system

Project Management & Solution Delivery

  • Accompany the implementation of strategic or operational recommendations, drive teams to deliver within project guidelines and assure final results meet management objectives

Reporting & Performance Matrix

  • Evaluate business operations against strategic goals, define a performance measurement framework and implement an internal and external reporting and communication tool