Operations

Operations practice supports clients in the design and optimization of processes, technology and organizational performance in order to achieve sustainable competitive advantages.

Card Program Management

• Define and evaluate the operational and technology situation and plans, design an optimal operational program and implement recommendations based on growth prospects.

Card Processing Evaluation

• Assess the efficiency and benefits of the card processing operation, manage and evaluate potential processing vendors, provide counseling on negotiations with processors.

Technology & Services

• Review current technology landscape and future needs, advise on immediate improvements, evaluate and recommend alternative technology solutions and services.

Solution Search, Evaluation & Selection

• Manage the technology selection process (RFP), evaluate vendors & their solutions and provide recommendations on the appropriate technology.

Operational Assessments

• Evaluate current operations, validate results relative to industry, review unit objectives, recommend actionable and quantifiable initiatives, apply best practices and implement performance metrics system./li>

Project Management & Solution Delivery

• Accompany the implementation of strategic or operational recommendations, drive teams to deliver within project guidelines and assure final results meet management objectives.

Reporting & Performance Matrix

• Evaluate business operations against strategic goals, define a performance measurement framework and implement an internal and external reporting and communication tool.

 

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