• One of the leading private banks operating in the Caribbean region with over $6.0 USD billion in assets.

• The bank sought to implement a leading edge product and processing technology with the capability to migrate debit cards to the EMV standard.

• Xtrategies made specific recommendations on the appropiate EMV debit card and ATM driving platform which would enable EMV security features to mitigate risk.
• Managed the vendor selection for the EMV debit card and ATM driving platform including cost benefit analysis and functionality comparisons.
• Implemented the debit card rollout  to over 800,000 customers  highlighting the benefits of EMV to each customer segment.

• One of the largest banks in Mexico with over 900 branches and 11,000 employees

• Improve card collections operations efficiency
• Over a 12-month period, delinquencies had increased by 100%

• Xtrategies performed an assessment of the Bank’s collections capabilities and organization, including in-depth reviews of dialer technologies, repayment plans, and collection agency and queue strategies.
• Specific recommendations focused on alignment and optimization of repayment plans to improve collection efforts.

The Bank has recorded positive improvements in collections process and policies. These improvement efforts have yielded first-year gains in excess of US $60 million.

 

• A leading global electronic payments network

• Develop a tool to measure the true cost of fraud in card issuing and acquiring
• Improve fraud risk management and business decisions

• Established common analytic framework and standard process for identifying and allocating all costs associated with fraud in the payment system
• Conducted a regional benchmarking study among 10 issuers and acquirers to validate the applicability of the methodology against the stated objectives
• Assessment framework and financial model developed to allocate payment system costs

• One of the largest locally listed banks in the Caribbean with operations in various markets and an unparalleled base of high-wealth non-institutional clients in its footprint

• Aggressively grow the issuing business by launching an attractive airline co-brand card

• Xtrategies was engaged to develop the commercial blueprint and proposal for a cobranded card program with a leading international airline
• Developed the program’s account acquisition and P&L models, sales & marketing plans, negotiable parameters and partner value proposition in under 2 weeks
• Co-pitched the bank’s proposed endeavor with a projected value to the airline exceeding US $7 million

• Mexican Bank experiencing rapid credit card portfolio growth

• Identify efficiency opportunities in the credit card systems and operational processes
• Stabilize operations, improve risk management and provide competitive advantages for future growth

• Xtrategies conducted a comprehensive assessment of the credit card business
• Broken processes, systems and  organizational opportunities were identified and recommendations in the following areas were provided:
  • Activation & Retention
  • Customer Service
  • Processing
  • Underwriting & Operational Risk
  • Management
  • Collections & Fraud Management

• A major multinational bank with local consumer banking operations in over 20 countries in Latin America and the Caribbean

• Consolidate the bank’s debit card program across the region to achieve operational economies of scale, increase customer satisfaction and gain competitive advantage

• Xtrategies conducted an exhaustive review of the bank’s debit business, compiling internal and competitive data, interviewing dozens of staff in several countries and headquarters
• The business case concluded with no nonsense recommendations to unify debit product strategy across multiple markets and reduce operational costs in the banks ATM and POS networks

• A group of experienced investors with successful enterprises in the banking and telecommunications sectors

• Develop a business model for mobile payments, bringing together banks, telcos and card acquirers across a common platform

• Carried out global industry research, concept validation, business model definition, technology selection, and operational plan and financial model development
• Aligned key business partners and institutional stakeholders in a collaborative initiative
• Provided project management and implementation support

• Large Issuing Bank in the Caribbean
• Over 400,000 card portfolio in both credit and debit cards

• Reduce Fraud losses due to Skimming and other fraud types
• Losses were over 1% of sales
• Losses occurred in country and overseas with varied card brands

• Conducted an assessment and developed an action plan that was implemented over six months with on-site support
• Identified staff, and systems requirements to achieve short term goals, and helped client execute and implement the solution